Our Office

Billing & Insurance

We are committed to providing and maintaining the best possible care for our patients.   Your review of our office financial policy in advance allows for good communication and enables us to provide the highest quality service to your family.  We participate with most local and many national insurance plans. However it is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive.

If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance, or other deductible amounts.

Please contact our billing office or call your insurance carrier should you have questions.

At the time of each appointment, please provide your insurance card, current mailing address and copayment/ coinsurance.  If you have any questions or concerns, please contact our office at 954-917-4997 extension 301.

Payments Due at Time of Service

Office services are payable at the time of service unless prior arrangements have been made with our office.   This is an insurance company policy, which includes all applicable deductibles, copayments or coinsurance from participating insurance companies.  We accept cash, checks, debit cards, MasterCard, Visa, Discover, and American Express. 

Non-Participating Insurance Companies

If we do not participate with your insurance, we will submit claims on your behalf as a courtesy.  If your insurance company does not pay within 45 days, you will be responsible for the balance.

Copayments & Deductibles

During a visit to our office, patients may receive several different kinds of services; each service may have a separate charge.  By addressing new or established issues during a preventive care exam or “well-woman exam”, we hope to avoid any inconvenience or additional visits.  Your insurance company may require that you pay a copayment, coinsurance or deductible for these services.  This is due at the time of the appointment.

Non-Covered Services

In the event that your health insurance company determines a service is "not covered", you will be responsible for the complete charge.   Should this occur, we will personally bill you for the services. Payment is due upon receipt of that statement.

Past Due Accounts

An account is considered past due if no payment is received within 30 days of the initial billing date. Patients with past due accounts must make a payment before the next appointment with their health care provider.  Accounts that remain delinquent will be forwarded to a collection agency.   A $10 fee will be assessed on all accounts that are sent to a collection agency.

Payment Arrangements

If you are unable to make full payment of the account balance when due, arrangements for a partial payment plan can be made with the

Insufficient Funds Checks

Returned checks will be charged back to the patient's account. There will be an additional $25.00 service fee for each returned check.  We reserve the right to require cash or credit card for future payment on accounts with frequently returned checks.

Billing Company

Our insurance and patient billing is handled by Custom Medical Services. The staff at "CMS" works very closely with Ivonne M. Reynolds, DO, LLC  to ensure that your insurance is billed properly and that full reimbursement is received from your insurance company. For any questions regarding your account, please call Custom Medial Services staff at 954-419-9778 Monday through Friday 9:00am through 5:00pm.

Missed Appointments

A missed appointment prevents our practice from providing care to other patients.   Appointments canceled or rescheduled prior to the appointment are not subject to a fee.   Patients who have missed their appointments without notifying us will have a $50.00 fee applied to their account.